Communication

Our team at the Madison Clinic aims to offer the highest quality, personalized care to meet your needs and gain your satisfaction.  Our front desk staff will greet you when you arrive in Clinic and will be your primary contacts who can help you with scheduling, and will connect with the right provider as needed.  To facilitate an efficient and safe communication, please take a moment to read the following, and let us know if you have any questions or concerns by calling us (415-514-6234).

For any emergency, please call 911.

MyChart

The Madison Clinic is required to limit all patient-specific electronic communication to come through UCSF MyChart.  If you are 18 or older, please sign up online by requesting an activation code here. Requests for access to MyChart for patients under the age of 18 (both principal and proxy) must be made in-person at your provider’s office. Only non-urgent questions and requests for prescription refills should be directed through MyChart which is checked every 24-48 hours during regular business days.  

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Madison Clinic e-mail

You may also contact us by e-mail at [email protected] for any general questions, or to send us scanned forms or device downloads, since MyChart currently accepts few attachments.  Please keep in mind that communication through e-mail is not secure, and to protect your security please do not include a full name or date of birth in the subject line.  This e-mail account is checked at least twice daily during business days. 

Prescription Refills

Please plan ahead by reviewing your inventory of supplies and insulin in advance. It takes 5 business days to process all prescription refill requests. With only a few exceptions, we request 6-9 months refills on all prescriptions. The amounts ordered per month are based on actual monthly use as documented from your meter or pump download from your last clinic visit.  To expedite your refill, first contact your local pharmacy to request a refill directly as you may have remaining refills left. If there are no more remaining refills left with your pharmacy, then you can request the refills through MyChart. 

Appointments

The American Diabetes Association recommends a minimum of 4 visits per year.  However, we encourage our families to schedule visits more frequently for our youngest patients (infants and toddlers), and for our teenage patients who are experiencing rapid changes in their metabolism and insulin requirements. You can schedule a follow up appointment before you leave the Clinic, on the phone (415-514-6234) or send a My Chart request.

Cancellations

Appointment cancellations must be made at least 72 hours before the appointment to allow patients on the waiting list to be contacted in time to be scheduled. Late cancellations are treated as a no-show and may affect your future appointments.  

Insurance

Dealing with health insurance and other benefits can be very confusing. If you have questions, please call your insurance representative to better understand how your policy works and what it covers. Please bring your child's insurance identification card with you. Your insurance may require prior authorization for your child to be seen by a UCSF doctor. If so, please have your child's primary care doctor or insurance company fax your authorization to the UCSF doctor's office and bring a copy to the appointment to ensure you aren't billed for medical services covered by your insurance. You may be called for insurance or authorization information before your appointment.

Some insurances require an office co-payment, you will be asked to make your co-payment in full prior to your visit. If your visit is not covered by a health plan or insurance, you will be required to pay for your visit on arrival. For your convenience, we accept cash, checks and credit cards. 

If you are a Self-Pay patient, you will be asked to pay the deposit amount prior to your visit and the remaining amount will be billed to you. It is your responsibility to notify the front desk if you have any insurance changes that may affect your child’s visit and to avoid getting billed.

If you do not have insurance and plan to pay cash, work with our front desk team so you will know how much deposit is expected. We will give you an estimated amount of your bill but based on what your doctor or nurse practitioner provides, but know that amounts vary. You will receive a bill for the remaining amount or any credit due based on the amount of deposit. This is handled from the Patient Relations department.

International Patients

If you live outside the United States and wish to consult with one of our providers, we welcome you! With a little planning, we can accommodate in a matter of days. Our front desk team is best equipped to handle questions and help to facilitate the International Services process in working with Executive Health (just down the hallway form us).